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For the
homeowner, choosing a contractor for a remodeling project is an important
decision. The NARI Code of Ethics was developed to enumerate the standards
of business conduct that the homeowner can expect when they choose
a NARI member for their project. Each member of the National Association
of the Remodeling Industry is pledged to observe high standards of
honesty, integrity, and responsibility in the conduct of business.
- By promoting
only those products and services which are functionally and
economically sound, and which are consistent with objective
standards of health and safety;
- By making
all advertising and sales promotions factually accurate with
respect to product description, performance specification, and
cost/benefit analysis, and by avoiding those practices which
tend to mislead or deceive the customer with respect to competitive
pricing, saving claims, or the nature and significance of contracts,
warranties, agreements, completion certificates, lien waivers,
or liability and workers compensation insurance;
- By writing
all contracts and warranties such that they are fair and mutually
beneficial to all parties concerned, such that they are free
of ambiguities or omissions which tend to obscure contractual
obligations, and such that warranty terms and provisions are
free of the capacity to mislead or deceive the customer as to
the quality or longevity of the product or service;
- By honoring
all contractual obligations until or unless they are altered
or dissolved by the mutual consent of all contractual parties
concerned, and by fulfilling those obligations in a reasonably
prompt manner that is fair to all parties concerned;
- By promptly
acknowledging and acting on all customer complaints, and, in
situations where complaints appear unreasonable and persistent,
by encouraging the customer to initiate an approved third party
dispute settlement mechanism; and
- By refraining
from any act intended to restrain trade or suppress competition,
and to hereby promote the private enterprise system and its
guaranty of equal rights to all.
If
you have any questions about the application of this Code of Ethics,
please ask any NARI member, or contact the state office listed below.
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