NARI Code of Ethics
For the homeowner, choosing a contractor for a remodeling project is an important decision. The NARI Code of Ethics was developed to enumerate the standards of business conduct that the homeowner can expect when they choose a NARI member for their project. Each member of the National Association of the Remodeling Industry is pledged to observe high standards of honesty, integrity, and responsibility in the conduct of business.
If you have any questions about the application of this Code of Ethics, please ask any NARI member, or contact us at 727.578.2207.
- By promoting only those products and services which are functionally and economically sound, and which are consistent with objective standards of health and safety;
- By making all advertising and sales promotions factually accurate with respect to product description, performance specification, and cost/benefit analysis, and by avoiding those practices which tend to mislead or deceive the customer with respect to competitive pricing, saving claims, or the nature and significance of contracts, warranties, agreements, completion certificates, lien waivers, or liability and workers compensation insurance;
- By writing all contracts and warranties such that they are fair and mutually beneficial to all parties concerned, such that they are free of ambiguities or omissions which tend to obscure contractual obligations, and such that warranty terms and provisions are free of the capacity to mislead or deceive the customer as to the quality or longevity of the product or service;
- By honoring all contractual obligations until or unless they are altered or dissolved by the mutual consent of all contractual parties concerned, and by fulfilling those obligations in a reasonably prompt manner that is fair to all parties concerned;
- By promptly acknowledging and acting on all customer complaints, and, in situations where complaints appear unreasonable and persistent, by encouraging the customer to initiate an approved third party dispute settlement mechanism; and
- By refraining from any act intended to restrain trade or suppress competition, and to hereby promote the private enterprise system and its guaranty of equal rights to all.
If you have a grievance with a NARI Tampa-Bay member that you would like to have investigated, contact the NARI Tampa-Bay Ethics Chair, Jack Johnson at 727-656-9219.